A sudden dark screen implies inadequate electricity getting to the thermostat if your Ecobee was earlier switched on and performing normally.
The Ecobee is powered by the furnace. Thus any power outage will lead to voltage loss at the thermostat.
You may measure the voltage across RC and C at the Ecobee using a voltmeter if you have one; anything under 24 VAC is inadequate. Also, keep a keen eye out for:
A Circuit That Has Been Damaged
Examine the breaker box to see whether the circuit that powers the furnace has been tripped. If that’s the case, switch it back on to re-energize the furnace, and the Ecobee must also swing around on.
The Furnace Control System Has A Damaged Fuse.
To access the control panel where the thermostat connections are linked, remove the panel on the furnace. On the circuit board, typically, systems include a purple three or an orangish 5 amp fuse; examine this fuse for damage.
It will be necessary to replace a broken fuse. The Ecobee must turn back on when a blown fuse is changed.
A High-Limit Temperature Sensor That Has Been Tripped
The thermostat resetting generally follows this during the demand for high temperatures, potentially resulting in the thermostat losing power completely.
A Float Switch That Has Been Triggered
A reboot frequently follows this during a request for cooling, which might result in a full loss of power. Check your float switch pump pan (placed near the furnace) for high moisture content or a clog that prevents the water from drainage.
The Ecobee would immediately turn on after this is fixed.
Ecobee Troubleshooting: Common Thermostat Problems
The air conditioner isn’t switching on.
The major source of this issue is an accumulation of water in your HVAC unit. This might trigger your Ecobee thermostat to shut down often.
You might observe water leaks or excessive wetness in the space around the unit. The drainage system might get blocked as a result of debris and algae growing inside the tray. As a result, the tiny droplets accumulate.
If this accumulation becomes too great, your Ecobee device’s safety function sets in and turns off the electricity to the ac unit. This is the key reason why the air conditioner isn’t working.
Cleaning the drainpipe of your HVAC unit is the simplest solution for this problem. To ensure your safety, switch off the primary electricity to your HVAC unit.
All electricity to your outside compressor as well as air handler should always be turned off, or else you risk being electrified. Then, when you’re draining the drain pan, simply reset the safety mechanism, and you’ll be good to go.
Thermostat Isn’t Switching On.
There could be several explanations why your thermostat isn’t switching on. However, the most primary explanation is poor wiring, which prevents your Ecobee gadget from drawing electricity from the circuit.
To resolve this issue, ensure that all of the cables are correctly connected. You should consult the instruction handbook to determine the intended location of each wire and connect it to the circuit. Another possible explanation for your thermostat not coming on is a low voltage.
The minimum necessary need for the Ecobee thermostat is 24VAC. Thus you must ensure that the circuit is giving adequate power to the Ecobee gadget. You may use a voltmeter to measure the voltage output to determine whether it is ideal.
If your Ecobee was operating perfectly before and it has only lately begun to fail, the circuit may have broken. A damaged fuse might potentially cause your Ecobee not to switch on.
Consider replacing the fuse and re-energize the breaker if something has failed, and you’ll get there.
The furnace isn’t working.
Another problem you may have is that your furnace does not switch on when you ask for heat. This might be because your furnace is not receiving power or because it is overheated.
First and foremost, you must ensure that the furnace is powered on. Next, test the breaker switch in the primary breaker panel to ensure that it is switched on. If the breaker has been tripped, your furnace is most likely malfunctioning.
As a precautionary measure, practically all furnaces include inbuilt sensors that switch off the heat if the furnace begins to overheat. One of the most prevalent causes of this problem is blocked air filters, which reduce airflow through the furnace and overheat.
Keep the air filters clean and avoid running the furnace at a high temp for an extended length of time. It’s also possible that the thermostat isn’t telling you to turn on the heat.
It would be best if you examined your thermostat to see whether it has an orange fire sign. Whenever you see a white sign, it means your thermostat is not requesting heat.
It’s just since the temperature difference between outside and inside the property isn’t great enough to prompt your thermostat to request heat.
These are some of the most frequent Ecobee thermostat issues and how to solve them simply. However, if you feel you have a one-of-a-kind problem, you should contact Ecobee customer service.
Ecobee is not connecting to the router.
By disconnecting the router and detaching the Ecobee from the wall, you may power-cycle the Ecobee and the router.
After nearly 2 minutes, turn off both the router and the Ecobee, after which connect the router back in first.
Mount the Ecobee back in its place after the router is fully operational, and wait for it to complete charging up, and it should automatically reconnect to Wi-Fi.
Go over to the MAIN MENU > ABOUT > WI-FI on your thermostat’s display to verify the condition of the connectivity. You’ll need to be certain your Ecobee is linked to both your network and the Ecobee.com servers.
An earlier firmware version may also cause network problems. Go to MAIN MENU > ABOUT > VERSION to check the operating system of the thermostat.
If your Wi-Fi connection is weak, consider relocating the router close to the Ecobee or investing in a Wi-Fi reach booster to boost your signal.
However, if the methods above do not work, use a personal hotspot to reconnect.
Your smartphone’s hotspot may be identified on the Ecobee after activating your Personal Hotspot. First, select the Main Menu on the thermostat, after which press Settings >> Wi-Fi>> Network and navigate through the various networks till you find the product’s hotspot id.
Ecobee is not connecting to the Ecobee servers.
If the Ecobee is linked to your home router and is unable to link to Ecobee servers, the problem might be due to the security configurations on the router. To see if your Ecobee is registered to the Ecobee network, go to MAIN MENU > ABOUT > WI-FI > CONNECTED TO ECOBEE.COM.
If it does not appear to be registered to Ecobee.com, follow the instructions below:
1. Consider power-cycling the Ecobee by disconnecting it from the wall and turning it off for 2 minutes.
2. After 2 minutes, replace the Ecobee on the wall.
3. To reconnect to Wi-Fi, navigate to MAIN MENU > SETTINGS > WI-FI > NETWORK > SELECT WI-FI NETWORK. Select the Wi-Fi router from the options and wait for the Ecobee to connect.
4. If your Ecobee still does not reconnect to Wi-Fi after following the above steps mentioned, connect directly to a cellular connection.
Suppose you can connect to the Ecobee server via a hotspot but again not via the Wi-Fi network. In that case, this might be because of a router installation and configuration, including a firewall, that prevents outbound traffic to Ecobee.com.
Examine the setup of your network and modem. This will need accessing your router’s setting interface. Therefore, we enhance organizational your router’s manufacturer online for instructions about guaranteeing that no incoming ports are restricted.
For example, access to Ecobee.com and *.Ecobee.com should be allowed for all port facilities in your settings menu.